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Please note that from Thursday 19 March 2020, the Student Hub will be closed and staff will be working remotely. We can receive and respond to emails. We cannot at this time, offer face to face consultations or answer phone calls, however we can offer support and guidance and signpost to other professional services within the university. We can also respond to any general enquiries and questions you might have. Please contact us at email@example.com if you have any questions or concerns. Please continue to check the university Covid-19 webpage for latest updates and information.
There are lots of ways to get help. Whether you have a problem with your course, finances, personal life or mental health, Student Services are here to help. We will endeavour to answer your query and if we can’t, we will find the appropriate person or specialist team to do so. Please see below the teams that can support you through your time at Solent as a student.
The Student Hub is the first point of contact for any queries relating to your course or any personal matters which may be affecting your studies at the University, and can help with the following:
Request a letter online
Drop us a line or pay us a visit. We are centrally located at the end of the main concourse in RM050 – when you come in the main entrance of the Michael Andrews building, walk straight ahead past reception and the Student Hub is directly in front of you.
Monday-Thursday 8.30am-5pm Friday 8.30am-4.30pm
Email: firstname.lastname@example.org Telephone: 023 8201 5200Twitter: @Solent_Hub
Health and wellbeingWe expect that your time at university will be successful and and enjoyable, however there may be times when you may need some extra support, or when things do not go quite to plan.
Our friendly and experienced Student Advisers are on hand to talk to you in confidence about any issue that you may feel you need support with; you may be feeling homesick, have a relationship or family problem, or find that you have a personal or health issue which is impacting on your university experience.
No problem is too big or too small; we offer practical support, as well as access to self-help materials, and referrals to our specialist advice and support services.
You do not need to book an appointment, our Advisers run daily drop-ins every day from the Student Hub – please just ask to speak with somebody in confidence. If you would prefer to book an appointment time, please email email@example.com. You can also visit our portal pages for more information and self-help resources
The student funding team aims to help students with all matters relating to their student funding ranging from:
The student funding team also administers the following non-repayable funds:
They can also offer students a short term loan if their funding is delayed:
The student funding team has written various leaflets which relate to students and areas that may cause them or help them in financial difficulty.
Please use the links below to access the leaflets. You are welcome to print them out. They are also available from the Student Hub.
What to do if your loan / university bursary is delayed
Claiming independent student status
Students and estrangement
EU student funding and migrant workers
Funding for a placement year or Erasmus
State benefits and students
Solent's grants, bursaries and scholarships
Emergency short-term loans
Funding for care leavers, foyer federation and supported accommodation students
How to apply for compelling personal reasons and discretionary payments
How to make changes to your Student Finance application
The funding implications of suspending, leaving, changing or repeating your course
You can find more information on our financial support pages on the University's external website.
The Funding team run daily drop-ins in the Student Hub (RM050) - please come in if you would like to speak with an adviser, or email firstname.lastname@example.org.
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Access Solent provide information, advice and guidance for disabled students throughout the student lifecycle. Support may include:
Please tell us about any disability (dyslexia; dyspraxia; medical conditions; physical or sensory impairments; mental health conditions and autistic spectrum declarations e.g. Asperger’s) even if you do not think it will affect your studies or experience with us. In order to get your support in place, you will need approriate medical evidence. For more information on the required proof please take a look at the eligibility criteria on Direct.gov.
You can register with us by completing and returning the attached form:
Access Solent registration form
Students may be eligible to apply for Disabled Students Allowance. Information is available on the student finance pages of Direct.gov.
It can take a while to get your financial support organised and therefore we recommend you get the process started as soon as possible.
An access map is available on the campus maps page.
For more information on our services, please visit our portal pages.
If you have any enquiries or would like to discuss your support, please get in touch:
Email email@example.com, telephone 023 8201 5200 or come to the Student Hub, RM050. Our Advisers run daily drop-in sessions, and we also have appointments available which you can book in advance.
The University is committed to equal opportunities and all offers are made based on an applicant’s academic profile. However there may be occasions when reasonable adjustments cannot be made to meet an applicant’s learning requirements and an offer will need to be withdrawn. For more information please see the admissions policy.
We hope you enjoy your time at Solent University and would like you to know that the Therapy and Mental Health Team is available to help if you are experiencing difficulties during your time here.
We offer a variety of support, including Talking Therapy (Counselling and CBT), Hypnotherapy and Mental Health Advice. For more information on these services, please visit our portal pages, visit the Student Hub (RM050) or email firstname.lastname@example.org.
The University has an international support team who can assist you with a wide variety of questions during your studies: from how many hours you can work in term-time, to police registration, to the requirements you will need to meet if you plan to switch into another category. We are also experts at giving you realistic advice about extending your Tier 4 visa, and to assist you with the process where appropriate.
Please visit our portal pages for more information.
If you have any queries, visit the Student Hub in RM050 - we run a daily drop in service, or you can email email@example.com
Take a look at our frequently asked questions
The spirituality and reflection service is here to support students of any faith, or none.
Whether you have a personal issue or something relating to your academic studies, we can offer you confidential advice and support.
Please see our spirituality and reflection web page for more information on the individual chaplains and faith advisers, the Prayer and Quiet rooms, and our statement of service.
Visit the Student Hub (RM050), and the team can provide you with details on when the chaplains are available, and how to get in touch with the faith advisers.
Contact the Student Hub in the first instance, who will happily advise you or refer you to specialist advisers.
The Student Hub is open Monday – Thursday (8.30am-5pm) and Friday (8.30am – 4.30pm)
Alternatively, contact the Student Hub by:
More information and contact details can be found in our Student Services Handbook.
Let us know what you think of our service by using our student services feedback form.
Please login to submit a comment.
Page last updated on Friday 20 March 2020 at 5.02pm.
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