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Student Hub

Supporting you all the way through your time at university

There are lots of ways to get help. Whether you have a problem with your course, finances, personal life or mental health, Student Services are here to help. We will endeavour to answer your query and if we can’t, we will find the appropriate person or specialist team to do so. Please see below the teams that can support you through your time at Solent as a student.

Your first point of contact

The Student Hub is the first point of contact for any queries relating to your course or any personal matters which may be affecting your studies at the University, and can help with the following:

Questions about your course
Wellbeing
Student funding questions
To whom it may concern letters,
Council tax exemption certificates
Bank letters
Replacement campus cards
References
Advice on regulations, processes and policy.

Request a letter online

Drop us a line or pay us a visit. We are centrally located at the end of the main concourse in RM050 – when you come in the main entrance of the Michael Andrews building, walk straight ahead past reception and the Student Hub is directly in front of you.

Opening hours

Monday-Thursday 8.30am-5pm
Friday 8.30am-4.30pm

Contact details

Email: student.hub@solent.ac.uk
Telephone: 023 8201 5200
Twitter: @StudentHubSSU

Health and wellbeing support

Health and wellbeing We expect that your time at university will be successful and and enjoyable, however there may be times when you may need some extra support, or when things do not go quite to plan.

Our friendly and experienced Student Advisers are on hand to talk to you in confidence about any issue that you may feel you need support with; you may be feeling homesick, have a relationship or family problem, or find that you have a personal or health issue which is impacting on your university experience.

No problem is too big or too small; we offer practical support, as well as access to self-help materials, and referrals to our specialist advice and support services.

You do not need to book an appointment, our Advisers run daily drop-ins every day from the Student Hub – please just ask to speak with somebody in confidence. If you would prefer to book an appointment time, please email wellbeing@solent.ac.uk. You can also visit our portal pages for more information and self-help resources

Student Funding Team

The student funding team aims to help students with all matters relating to their student funding ranging from:

Student funding entitlement, and application processes
Help with more complex funding matters e.g. if you leave/change or suspend your course.
Assistance if your funding is delayed.
Liaising with Student Finance England.

The student funding team also administers the following non-repayable funds:

Support grant (previously known as the access to learning fund).
Course cost support grant.
Unpaid placement support grant.
Care leavers bursary.
Foyer / supported accommodation bursary.
Carers bursary.
Estranged students bursary.
Summer support grant.

They can also offer students a short term loan if their funding is delayed:

Short term loans

Leaflets

The student funding team has written various leaflets which relate to students and areas that may cause them or help them in financial difficulty.

Please use the links below to access the leaflets. You are welcome to print them out. They are also available from the Student Hub.

Information to check you have the correct funding

What to do if your loan / university bursary is delayed

Claiming independent student status

Students and estrangement

EU student funding and migrant workers

Part-time funding

Postgraduate funding

Funding for a placement year or Erasmus

State benefits and students

Extra funds available once you have started your studies

Solent's grants, bursaries and scholarships

Emergency short-term loans

Funding for care leavers, foyer federation and supported accommodation students

If things change in your circumstances

How to apply for compelling personal reasons and discretionary payments

How to make changes to your Student Finance application

The funding implications of suspending, leaving, changing or repeating your course

More information and contacting us

You can find more information on our financial support pages on the University's external website.

The Funding team run daily drop-ins in the Student Hub (RM050) - please come in if you would like to speak with an adviser, or email student.funding@solent.ac.uk.

Learning support

Supporting you at university

Access Solent provide information, advice and guidance for disabled students throughout the student lifecycle. Support may include:

Information and advice to prospective and current disabled students and to staff who are supporting students
Advice with accessing Disabled Students Allowance and other financial support
Screening and assessment for some conditions
Support in setting up specialist provision and exam arrangements
Access to assistive technology and guidance with specialist software
Short term loans of equipment

Please tell us about any disability (dyslexia; dyspraxia; medical conditions; physical or sensory impairments; mental health conditions and autistic spectrum declarations e.g. Asperger’s) even if you do not think it will affect your studies or experience with us. In order to get your support in place, you will need approriate medical evidence. For more information on the required proof please take a look at the eligibility criteria on Direct.gov.

You can register with us by completing and returning the attached form:

Access Solent registration form

Financial support

Students may be eligible to apply for Disabled Students Allowance. Information is available on the student finance pages of Direct.gov.

It can take a while to get your financial support organised and therefore we recommend you get the process started as soon as possible.

Accessible venues and accommodation

An access map is available on the campus maps page.

Significant investments in accommodation facilities include: vibrating pillows for deaf students, hoists and purpose-built rooms with ground floor access. We also have larger rooms for students who may just need extra space for essential equipment and can provide fridges in bedrooms for medical purposes.
Further necessary adaptations can be made following an occupational therapist's assessment.
Students can agree individual Personal Emergency Evacuation Plans (PEEPS) with the University's health, safety and environment manager.

Further Information

For more information on our services, please visit our portal pages.

If you have any enquiries or would like to discuss your support, please get in touch:

Email access@solent.ac.uk, telephone 023 8201 5200 or come to the Student Hub, RM050. Our Advisers run daily drop-in sessions, and we also have appointments available which you can book in advance.

Admissions policy

The University is committed to equal opportunities and all offers are made based on an applicant’s academic profile. However there may be occasions when reasonable adjustments cannot be made to meet an applicant’s learning requirements and an offer will need to be withdrawn. For more information please see the admissions policy.

Therapy and Mental Health Team

We hope you enjoy your time at Solent University and would like you to know that the Therapy and Mental Health Team is available to help if you are experiencing difficulties during your time here.

We offer a variety of support, including Talking Therapy (Counselling and CBT), Hypnotherapy and Mental Health Advice. For more information on these services, please visit our portal pages, visit the Student Hub (RM050) or email counselling@solent.ac.uk.

Advice for international students

The University has an international support team who can assist you with a wide variety of questions during your studies: from how many hours you can work in term-time, to police registration, to the requirements you will need to meet if you plan to switch into another category. We are also experts at giving you realistic advice about extending your Tier 4 visa, and to assist you with the process where appropriate.

Please visit our portal pages for more information.

If you have any queries, visit the Student Hub in RM050 - we run a daily drop in service, or you can email internationalsupport@solent.ac.uk

Take a look at our frequently asked questions

Religion and belief

Spirituality and reflection

The spirituality and reflection service is here to support students of any faith, or none.

Whether you have a personal issue or something relating to your academic studies, we can offer you confidential advice and support.

Please see our spirituality and reflection web page for more information on the individual chaplains and faith advisers, the Prayer and Quiet rooms, and our statement of service.

Contact us

Visit the Student Hub (RM050), and the team can provide you with details on when the chaplains are available, and how to get in touch with the faith advisers.