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Student conduct, complaints and appeals

Academic appeals

When you receive your assessment results you may not always feel the decision is correct. You can appeal this and in certain circumstances ask that the decision is looked at. We have a two stage procedure, stage 1 being the Academic Appeal. If you're dissatisfied with the stage 1 response, you can submit an Appeal Review request at stage 2.

Stage 1: Academic appeal form

Stage 2: appeal review form

Student complaints

The student complaint procedure provides students with a means by which they may have their complaint(s) addressed if they are dissatisfied with and wish to complain about the services provided by Solent University schools or services, or to complain about University staff. 

Student academic misconduct

This covers any form of work and/or assignments where you may gain an unfair advantage in assessment by undertaking any practice of academic misconduct.

Further information on academic misconduct and how to avoid it

Student disciplinary procedure 

This relates to making a complaint about the conduct of a student.

Student disciplinary procedure

Declaration of criminal convictions policy

An explanation of university policy for the declaration of criminal convictions. This includes what to do if you have a criminal conviction that has not already been declared to Solent University or if you have incurred a conviction whilst studying at the University.

Declaration of criminal convictions – student criminal convictions procedure

Office of the Independent Adjudicator



Under the Higher Education Act 2004 the University subscribes to the independent scheme for the review of student complaints. 

If you are dissatisfied with the outcome of an appeal, complaint or disciplinary you may be able to apply for a review of this to the Office of the Independent Adjudicator for Higher Education (OIA) providing that the complaint you take to the OIA is eligible under its Rules. You must have competed the University's internal procedures prior to taking any complaint to the OIA.

The OIA publishes Annual Statements setting out the complaints record of all providers within the OIA Scheme. The University's can be accessed here.


Page last updated on Friday 2 November 2018 at 9.09am.


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