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Satisfaction levels

The National Student Survey

The National Student Survey (NSS) is a national survey, which gathers opinions from mostly final year undergraduates on the quality of their experience at the university they attended.

We present here the results that relate to the library through responses to the question "the library resources (e.g. books, online services and learning spaces) have supported my learning well".

Satisfaction Levels
2010    2011   2012   2013   2014   2015201620172018


 86% 87%  86%  89% 90% 91% 90% 88%


Level of satisfaction

NUS score 2017-18

Library Customer Satisfaction Survey

Annually we measure students' satisfaction levels on the service they receive.

A percentage score is given based on the percentage of students who answered 'very satisified' or 'satisfied' (on a scale from 'very satisified' to 'very dissatisfied'). The results are as follows:

2015-2016 results
2015/16 2016/172017/20182018/2019
99% 99% 94%  TBC

Page last updated on Wednesday 3 April 2019 at 2.17pm.


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