Sign in

Customer services

Charter 2018/19

The library aims to provide resources, services and expertise that will support the University’s staff and students in their teaching, learning and research.

What you can expect from us

  • A pleasant and welcoming environment where you can study and work individually and in groups
  • Access to a range of services and resources – both in the library and online – that support your teaching, learning and research
  • A helpful, knowledgeable and professional team of staff who will help you to make the best use of the library and our resources and services
  • Fair access to services and resources for all Solent University students and staff
  • We will respond promptly to your suggestions, comments and complaints - we aim to respond immediately to online chat, but please allow up to 5 minutes for a reply. For emails, we aim to respond as quickly as possible and nearly always within 48 hours, but please allow up to 72 hours for a response. 
  • We will continually look for ways of improving our services to you

In return, we ask you to

  • Follow our regulations and safety advice
  • Respect our staff and other library users, and help us to maintain an environment that is suitable for work and study
  • Undertake induction and information skills sessions
  • Ask staff for help when you need it
  • Treat all our materials, resources and equipment with care
  • Carry your University campus card with you whenever you visit the library
  • Help us to improve our services by giving us your feedback.

To be reviewed October 2019

Page last updated on Wednesday 27 February 2019 at 10.27am.


Change font size

Change colours

Graphics Version

Accessibility on the Portal

Cookies and Southampton Solent University

We need to place cookies on your computer to ensure your browsing experience with us is enhanced.

Please continue browsing as normal if you are happy for cookies to be placed on your computer.

Find out how these cookies are used and how to change your settings

Hide this message