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Customer services

Charter 2017/18

The library aims to provide resources, services and expertise that will support the University’s staff and students in their teaching, learning and research.

What you can expect from us

  • A pleasant and welcoming environment where you can study and work individually and in groups
  • Access to a range of services and resources – both in the library and online – that support your teaching, learning and research
  • A helpful, knowledgeable and professional team of staff who will help you to make the best use of the library and our resources and services
  • Fair access to services and resources for all Solent University students and staff
  • We will respond promptly to your suggestions, comments and complaints
  • We will continually look for ways of improving our services to you

In return, we ask you to

  • Follow our regulations and safety advice
  • Respect our staff and other library users, and help us to maintain an environment that is suitable for work and study
  • Undertake induction and information skills sessions
  • Ask staff for help when you need it
  • Treat all our materials, resources and equipment with care
  • Carry your University campus card with you whenever you visit the library
  • Help us to improve our services by giving us your feedback.

To be reviewed August 2018

Page last updated on Monday 11 December 2017 at 12.06pm.


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