Username and passwords

All students are assigned a username and password for their individual use

Secure As you know, this username and password will provide you with access to the Portal from within the University and externally via the internet, but you will also need your username and password to access University computers, top up your printer/photocopying account and to hire laptops or digital cameras.

Your username

Your username cannot be changed. If you forget you can work it out as follows:

the seventh digit from the right hand side of your student number (found on the front of your student card)
the first four characters of your last name or full name if less than four characters (A-Z characters only)
the initial of your first name
the last two digits of your student number.

De-activated usernames

Usernames can occasionally be disabled for the following reasons:

disciplinary
you have an overdue laptop, or a laptop fine
you are in debt to the University
we urgently need to contact you.

Contact any of the helpdesks who will be able to tell you how to proceed.

Your password

If you have not changed the password given to you initially by the University (the one beginning with the word ‘alter’), you must change it immediately. The University provides a self-service password reset system to change it. Once you have registered with the self-service password reset system then you can also use it to create a new password if you forget your current one.

If you forget your password and are not able to use the self-service password reset system, go to any of the helpdesks who will be able to change it for you. You must take your campus card with you as passwords cannot be changed without a valid campus card.

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