Welcome to Southampton Solent University
Congratulations for gaining a place to study at Southampton Solent University! We can’t wait to welcome you to campus this September and we hope you’re as excited as we are about the start of a new academic year!
HelloUni is a dedicated space for you, as a new student, to find out about everything you’ll need to know and do before arriving on campus.
You would have already been emailed your Joining Instructions by the Admission and Enrolment Team which outline your arrival date and the room you need to go to when you first arrive. To find the building that your arrival room is in, please view our campus map.
HelloUni will provide you with information on Welcome Week, enrolment, accommodation, studying at Solent, life in Southampton, the Students Union, sport activities and fees and finance. If you have any questions about studying with us that aren’t answered here, each page will have contact details – please do give us a call!
The University is running its highly successful online preparatory course for international and EU students from 1st September: sign up for a course, or find out more information.
Need more help?
Please contact us if you have any questions.
Tel: 023 8201 5066
2. Welcome Week and enrolment
Welcome Week and enrolment
Our official welcome week commences on Monday 19 September 2016, although some of you may not be scheduled to attend your first activity until later on in the week – please do check your Joining Instructions for your specific arrival date.
Your welcome week is packed with activity to ensure you get acquainted with your course, your peers and your University.
Towards the end of August, you will be emailed a username and password which will allow you to access the pre-registration screens and Solent Online Learning – this is where you will find your individual welcome week timetable outlining exactly what you’ll be doing that week. The information below lets you know what to expect from specific sessions scheduled during welcome week. It will also give you a checklist of anything you need to bring to that session.
If you have any questions regarding the information below, or your induction timetable, please contact the admission and enrolment team on 023 8201 5066.
This is the room you go to when you first arrive for Welcome Week. It is here that you will meet members of your academic team as well as the rest of your cohort. You may even get to meet some of our current second and third year students!
Enrolment and Campus Cards
Enrolling as a student at Southampton Solent University happens in two parts.
The first is your online pre-registration. At the end of August, you will be emailed your username and password with instructions on how to access the pre-registration area of our University Portal. You will need to ensure that you complete this process before coming to SSU in September. If you don’t have access to a PC, we will have a pre-registration area available for you but you’ll need to bear in mind that this will delay your enrolment.
The second part of your enrolment is the more formal part where you get to meet lovely members of our Admission and Enrolment Team so that they can verify your ID and visa documentation (if applicable) and notify the Student Loans Company that you have officially enrolled (please note the release of your student loan can take up to 5 working days from when you formally enrol and is reliant on you having provided all of the necessary information to the Student Loan Company). To ensure your enrolment is as quick as possible, please ensure that you:
- Have completed pre-registration online prior to welcome week and have uploaded an acceptable photograph to be used on your campus card
- Attend your scheduled enrolment session as detailed on your induction timetable
- Bring photographic ID (passport, drivers licence – ID card can be used for EU students)
- Bring your visa and any associated paperwork (if applicable)
- Bring your coloured Joining Instruction postcard
- Bring any student finance or sponsorship forms
At enrolment, you will be given a copy of your Student Handbook. Read it and keep it somewhere safe. It's a really useful guide and tells you what to do if you're unwell and can't attend classes or submit an assessment. It also provides you with information about the various support provided around the University and important information about your assessments and other University policies. If you would like to view these policies prior to your arrival, please view the Academic Handbook.
You will also have your picture taken for your campus card if you didn't get the chance to upload a photo to the pre-registration system. Your campus card allows you to register your attendance at University. Your attendance at lectures and seminars is key to your learning and so it is important that you swipe your campus card before each session so that we know you are engaging with your course. University staff monitor your attendance so don't forget to swipe!
Members of our international recruitment office and our income team will be on hand to answer any questions you may have at the time.
Course Led Activity
These sessions are course specific activities that have been arranged by your academic staff team to ensure that you receive a thorough induction to the course before teaching begins. These could be both on or off site, practical or theory based. More importantly though, these sessions will give you an opportunity to mingle with your fellow students and have some fun!
Student Services Introduction
In this session, you will find out about the services and support which Southampton Solent can offer you as a student. The Student Hub and Students 1st Support are your first point of contact for any questions you have about either your course or any personal issues which may be affecting your ability to study. This session will also give you an overview of the services specifically provided by the Student Hub and how you will be supported by us whilst you study.
This session provides you with the opportunity to register with a local GP if you are new to Southampton. To be able to register on the day, you will need to bring some photographic ID with you (drivers licence or passport is ideal). If you are a UK student, it would also be useful for you to know the name of your previous GP before attending the session.
In these half hour sessions, you will find out everything you need to know about the University's IT facilities. You will find out how you access the University's network, how to connect your laptop to the University Wi-Fi, where to find your course work and how to use your student email account. Staff will be on hand to answer any queries you have about our IT facilities.
The Fresher's Fayre is one of the most exciting fixtures of Welcome Week. In the past, our Fresher's Fayre has been labelled the 3rd best in the whole country so it's no wonder that it's one of our most popular events with thousands of attendees every year.
Hundreds of societies, university sports clubs and local businesses converge in and around the historic Southampton Guildhall for you to come and meet. You have the opportunity to sign up for any society that grabs your interest or any sports club you wish to join.
We'll also have loads of different shops, restaurants, clubs, pubs and other local services present who will be handing out freebies and giving access to special offers exclusive to Solent students. The free pizza is especially popular!
You will be allocated a time slot to visit the Fresher's Fayre on your welcome week timetable – don't miss out!
International Welcome Talk
If you are an EU or Overseas student, and you weren't able to attend any of the international induction on Thursday 15 and Friday 16 September, this session is for you! This talk provides a welcome and introduction to the University and life in the UK for all overseas and EU students. We explore the UK's customs and culture in an accessible and entertaining way. For overseas students, we also cover advice on matters such as immigrations and visas, police registration and work restrictions.
The library staff can't wait to meet you! You can visit our online guide for new students prior to your arriving at Solent University.
Even though there is no formal session scheduled for you to have a peek at the library during Welcome Week, we highly advise you pop in to get yourself acquainted. Drop in at any time during Welcome Week to chat to library staff and have a good look around, or alternatively, catch staff at the Student Life Fair and around the enrolment venue.
Student and Course Handbooks and the Solent Charter
Your course handbook will be available to view online from mid-August and contains useful and key information specifically about your course. It introduces you to your teaching team and provides details of the course structure, the core units you will have to study and optional units that you can choose from. You will also be able to see the assessment schedule for the year so please read the handbook to help you prepare and plan for the coming year.
Need more help?
If you need further help or information please contact the income team.
Tel: 023 8201 5066
Have you found somewhere to live yet?
While you study at Southampton Solent University it is important that you find somewhere that you feel comfortable living. Local students may choose to live at home during their time at the University, or alternatively all students have the choice of living in either University residences or private accommodation.
If you haven’t organised your accommodation yet please take a look at the options below and get in contact with us at firstname.lastname@example.org.
You have two choices:
Living in Solent University residences
We have more than 2,300 single study-bedrooms spread across our six halls of residence, providing a mix of en-suite and non en-suite university accommodation.
Want to live in student residences?
Application made, room accepted, arrival booked - your next steps
Moving in to residences
Living in the private sector
Some students prefer a bit more independence and choose not to live in halls but choose to rent in the private sector either renting a flat or house with friends or lodgings with a resident landlord.
Wanting to live in private accommodation?
Need more help?
Please contact us if you have any questions.
Tel: 023 8201 5040
4. Student Services
Student Services aim to provide all students with the information, advice, guidance and referral to on a wide variety of subjects relating to your learning and life at University. Professional and experienced staff can help resolve any query, and if they cannot answer the question themselves they will find the person who can.
The Student Hub
Providing support and guidance to all Solent Students
Your first point of contact for any queries relating to your course, the University and the local area is The Student Hub team. They can help you with any questions you have about your timetable, options, assessments and extenuating circumstances, they also provide the following official documents:
- to whom it may concern letters
- council tax exemption certificates
- bank letters
- replacement campus cards.
Contact The Student Hub team:
Tel: 023 8201 5200
Students 1st Support, Specialist advice and support
The Students 1st Support team can provide you with information, advice and guidance on all matters relating to your general wellbeing.
We expect that your time at University will be successful and and enjoyable, however we are also here for those times when you may need some extra support, or when things do not go quite to plan.
Our student advisers are on hand to talk to you in confidence about any issue that you may feel you need support with; you may be feeling homesick, have a relationship or family problem, or find that you have a personal or health issue which is impacting on your University experience.
No problem is too big or too small; we can offer practical support, as well as access to self-help materials, and referral to other specialist advice and support services:
- Access Solent disability service
- Student funding and money
- International advice
- Counselling and hypnotherapy
You do not need to book an appointment, just pop in and see us. You can ask to speak to somebody in confidence, or if you prefer you can contact us to arrange an appointment time.
Tel: 023 8201 3427
Visit:Students 1st Support at East Park Terrace
Talk to us: on live chat
The Library is your first point of call to find books, journal articles and other useful resources for your coursework as well as being a great place to study.
We have over 50 staff who are happy to help you. Pop by our helpdesk in the foyer to ask a quick question or contact us by live chat through the portal. Each School also has a dedicated information librarian who you can contact with more in depth questions about finding resources for your assignments.
Everything in the library can be searched using the online catalogue which gives details of materials we have in print as well as the many information sources that are available online.
Group work areas are available for studying and study rooms can be booked for working together. There are also quiet and silent spaces for when you need a more peaceful environment. Wi-fi is available throughout the building.
Get in touch on Twitter @SolentLibrary and visit us before you arrive by checking out HelloLibrary – our online guide for new students.
Learning Resource Centres
The Learning Resource Centres are the place to find IT facilities here at Solent. Staff on the helpdesks can assist with how to access the uni networks, how to connect your laptop to the uni wifi, where to find your uni course work and how to use your student email account.
Email us with any questions on email@example.com
Learning Skills Support
University work doesn’t just involve learning about your subject, it also means learning how to carry out research, develop an argument, write in an academic way and present your work to the standard your lecturers expect.
You may be asking how do you do all those things? Don’t panic – there is a lot of help and advice available on our learning skills website, Succeed@Solent. If you can’t find what you are looking for, just email us on firstname.lastname@example.org and let us know, because we are happy to add the information you need.
For tips and chat, follow us on Twitter @SucceedAtSolent, and don’t forget to check out the study skills collection in the Library, on floor 0C.
Access Solent provides guidance and individual learning support to students so they can reach their academic potential. Specific supports include:
- Confidential advice and guidance with study problems
- Individual academic support (eg specialist study skills tutorials, mentoring, notetaking and library support)
- Assistive technology available in the main IT Resource Centres and Assistive Technology Centres
- Guidance in the use of assistive software and short-term loan of equipment
- Assistance with making applications for a Disabled Students' Allowances
- Screening and advice on obtaining diagnostic assessments.
To be eligible, you need to disclose one of the following:
- Specific learning difficulties (eg dyslexia, dyspraxia)
- Mental health conditions
- Long term or chronic medical conditions
- Physical or sensory impairments
- Autistic spectrum conditions (eg Asperger syndrome)
5. Living in Southampton
Living in Southampton
Southampton is a City for everyone. For further information on living on campus, going out, shopping, leisure, history, places of worship, days out and disabled access go to the Living in Southampton page.
As an integral part of the University’s lifestyle, Solent Sport is committed to providing a quality service to all Southampton Solent University students, while also supporting the needs of staff, alumni and the local community.
Our product and service range is carefully designed to maximise sporting opportunities and to underpin the student experience in Southampton. We offer competitive and recreational sport, coach education courses and volunteering opportunities, as well as talented athlete support.
Our facilities include a watersports centre, state-of-the-art football venue as well as multi-use indoor sports halls and exciting development plans are in place to greatly enhance our sporting provision.
These are exciting times for sport at Southampton Solent University, and we would like you to be part of it. So, have a browse through our website, and let us know what you would like to get involved in – we are here to cater for all your sporting aspirations.
Where students are heard, students are supported and students are given choice.The Solent SU enriches the student experience through opportunities, support, influence and action.Where students are heard, students are supported and students are given choice. For more information visit the Solent SU website.
We want your time whilst studying in Southampton to be an enjoyable one. It is important to also stay safe when out and about, see our tips on how to do this.
Need more help?
Tel: 023 8201 5200
6. Fees and finance
Fees and finance
Studying at University is one of the best investments you can make so we want to ensure that you have all of the information you need to enable you to make good financial decisions.
Your offer letter would have confirmed the tuition fees you are being charged for your first year of study at Southampton Solent University and you would have hopefully submitted an application for any student loans you need. If you haven't yet done this, it's not too late! You will just need to ensure you have enough money to tie you over until your loan is granted. You can apply for a student loan by visiting the Student Finance England website. Please note that loans aren't usually released by the SLC until five working days after your formal enrolment at University.
How do I pay my fees?
Most UK and EU students will have applied for a tuition fee loan from the Student Loans Company and the SLC pay us your fees directly. If you are paying fees yourself, we accept payment in a number of ways.
When am I meant to pay my tuition fees?
You can find out information about payment dates here.
Do I get a discount if I pay my tuition fees in advance?
You may qualify for a 5% discount on your tuition fees if you pay in full before 23 September 2016 or three days before the start of your course if your course start date is after 26 September 2016. There is additional criteria that you will have to meet to be able to qualify for this discount.
Do I qualify for an alumni discount if I have studied at Southampton Solent University before?
You may be eligible for up to a 50% discount of your tuition fees if you are returning to study a postgraduate courses at the University. View eligibility information.
What funding is available to help me pay my tuition fees?
The University offers a range of scholarships that provide financial assistance or waive fees for tuition of accommodation.
There are also a number of other forms of financial support available to students depending on location and status.
My employer or another organisation are paying for my tuition fees. Is there anything I need to do or provide?
It is your responsibility to provide verifiable evidence that someone else is paying your tuition fees. You can view our guidance on what documentation if you need help.
If you have any questions on fees or finance, our Income Team will be happy to help.
Tel: 023 8201 3970