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Your feedback will be forwarded to the most appropriate member of staff to deal with. You don’t have to give your name and contact details but if you do, we will also reply to you personally. If you are unhappy at the way you have been treated by a member of staff, please ask to speak to the senior staff member on duty.
We will acknowledge any written or emailed complaints within two working days of receipt. You will receive a full response to your written complaint within ten working days.
If you are not satisfied with how we respond to your complaint, in the first instance please contact:
Caroline Barfoot, Head of Student ExperienceSolent University, East Park Terrace, Southampton SO14 0RU Email: firstname.lastname@example.org
Your complaint will be acknowledged within two working days. We will investigate it further and provide a written response within ten working days.
If you are still unhappy with our response at this stage, you can consider the further options available to you under the University’s formal student complaints procedure.
Student complaints procedure
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Page last updated on Wednesday 21 August 2019 at 2.53pm.
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