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Student FAQs

What is attendance monitoring?

It is the recording of a student’s presence at a teaching event matched against a students’ individual timetable.

What do the attendance monitoring team do?

The team look into overall system and functionality issues related to the attendance monitoring system.

Manual amendments or overwrites of student's attendance cannot be made by the SES team, only the academic responsible for the session can make these changes.

Why does the University monitor attendance?

We monitor your attendance as we know that consistent attendance is closely linked to good academic performance, so it is in your best interests to attend each class if you want to be successful in your studies.

The University also has to report details of all student attendance to the Higher Education Funding Council (HEFCE) and to advise UK Visas and Immigration when overseas students are not in full attendance.

It is therefore very important that we monitor student attendance across the University and the use of an electronic monitoring system based on campus card helps us to do this effectively.

How does the University monitor my attendance?

The University relies on students demonstrating their attendance by registering their presence in class by swiping their campus card across an electronic attendance reader within the teaching room.

This records the date, time, location and seminar group of your attendance which matches against your individual timetable. Any deviation in these variables will mark the student as absent.

Am I expected to attend all my timetabled teaching events?

Yes, you are expected to attend all of your teaching sessions provided to you on your individual timetable.

Research has shown that consistent attendance and good academic performance are closely linked.

What is the intervention process adopted by the University?

The University expects you to attend all timetabled sessions and to be punctual for every class. You can track your attendance by using the Attendance application available via the Portal. In addition, we will contact you by email to give you feedback regarding your attendance.

If your attendance has fallen below the level expected you will be expected to improve this immediately and you will receive a further email highlighting the progress you have made. Persistent poor attendance will require you to attend a Participation Interview with a Student Achievement Officer. 

Failure to maintain a consistent attendance level as outlined in the University's student attendance statement, may result in withdrawal from your course. The University will help support students who are experiencing personal problems that are affecting their ability to study.

I am experiencing issues with my course, what do I do?

 In the first instance please speak to your course team. If they are unable to resolve your issues then speak to the Student Hub who will be able to assist you.

 Who can I speak to if I am having personal issues? 

Please speak to the Student Hub as there are a number of support teams that can assist you. These cover areas such as disabilities, study skills, health/wellbeing and financial matters.

Can I opt out of receiving any attendance monitoring correspondence?

No. The University expects all students to attend all teaching events, if correspondence is sent to students it is because concern about the students’ attendance has been highlighted.

The University is committed to help support students with any issues that may be impacting on their attendance as well their performance.

How do I submit an absence?

Students should notify their known absence in advance via the attendance application on the portal.

Notified absence may reasonably include dental and medical related appointments that cannot be scheduled outside of teaching hours. Non-essential absences will form part of the information used to assess the student's general attendance record.

Students should not take holidays during teaching periods and assessment periods.

For Warsash students, if you are going to be absent, you must email and notify your training manager. This must be done on a daily basis should the absence continue. Please also ensure that in addition you register your absence on the attendance app on the portal.

In the event that you are going to be late for lessons or other events, please e-mail

I have been away from the University, what do I do?

If you have been away from the University and you have missed learning then please speak to your course team and catch up via Solent Learning on the portal. If you have missed assessments, please speak to the Student Hub as soon as possible.

If you have been/will be absent from the University for a long period of time then please contact the Student Hub so they can advise you what you need to do next.

My class is cancelled - does this affect my attendance record?

If the lecturer has amended the teaching event to reflect that it has cancelled then no. Otherwise you will be marked as absent, which will affect your attendance percentage.

What happens if the electronic readers become unavailable?

The infrastructure has been designed to be as robust as possible. The attendance readers may however become unavailable in the event of a network or power failure and in some cases your attendance may not be recorded. Academic staff will have the ability to overwrite your attendance should this occur.

What happens when I am on teaching activities away from campus?

If your session is taking place away from campus then your tutor will have the ability to overwrite your attendance manually. You should keep your campus card with you for all teaching sessions whether on or off campus.

I have too few modules showing on the attendance monitoring system – What do I do?

Firstly ensure that you are fully registered on your modules for your course and then contact the Student Hub who will investigate your curriculum associated to your student record.

Please note the modules not displayed on your timetable will not appear on attendance monitoring so this must be addressed as a priority. 

However events that are not attendance monitored, which are displayed on your timetable, will not appear on the attendance application. If you are unsure please contact the Student Hub

Will my low attendance performance impact on any decisions made by the assessment board?

No. Decisions regarding your academic performance will be based on the assessments submitted unless it is part of your course requirement to meet a set attendance target.

My employers/sponsors require proof of my attendance – who do I contact to get this information sent to them?

Please contact the Student Hub requesting the information you require. 

What happens if I forget my card?

Students who have forgotten their campus cards will be marked as absent. Please advise your lecturer at the time so that they may update your attendance accordingly. Only they have the ability to overide your attendance.

How do I ‘swipe’ my campus card?

You need to hold your campus card to the reader, wait for the green light to flash (notification may sound) then remove the card. This will mean it has registered.

What if the light turns red when I present my campus card?

There may be a problem with your card. You should take your campus card to the Student Hub as soon as possible so that they can issue you with a new card. You will not be charged for a new card.

If lectures are back-to-back in the same room do I need to present my card to the reader again?

Yes. The attendance monitoring system needs to record your attendance at every individual teaching event you are scheduled to attend, to ensure that your presence is recorded correctly. 

Can the readers register my campus card if it is in my purse/wallet?

No. You must remove your campus card from your purse/wallet in order for the reader to record your attendance. If you do not, the reader may turn green but it may be picking up another card type within your purse/wallet and you will be marked as absent.

Can I use my hall of residences fob to register my attendance?

No. Your timetabled teaching events are not associated to any other card or key fob.

How much does a replacement card cost?

Students who have lost their cards must get a replacement from the Student Hub at a charge of £5. Students must pay for a new card via the eshop.

How do i pay for the replacement card?

Type in campus card in the search field under the naviagation menu, follow the instructions to pay and then collect your card from the Student Hub.

Can I not bother getting a replacement campus card?

No. You need your campus card for a variety of reasons. However, if you choose not replace your card but continue to attend the University we will assume that your attendance has suffered and will be in correspondence with you.

I have found my old campus card, can I use it as a spare?

No. Your old card would have been deactivated and your timetabling sessions will not be associated and you will be marked as absent.

How long does my card last for?

This card will be valid for your entire expected period of study while at the University.

Who do I contact in regards to issues around my attendance?

Students are advised to view the information on the amend attendance portal page in the first instance.

Failing this visit the Student Hub and if further information is required please contact

Page last updated on Thursday 9 February 2017 at 4.35pm.


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