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When you receive your assessment results you may not always feel the decision is correct. You can appeal this and in certain circumstances ask that the decision is looked at. We have a two stage procedure, stage 1 being the Academic Appeal. If you're dissatisfied with the stage 1 response, you can submit an Appeal Review request at stage 2.
Further details about making an appeal please see our appeals page
Academic appeal procedure (Academic Handbook: Section 4M)
Stage 1: Academic appeal form
Stage 2: appeal review form
The student complaint procedure provides students with a means by which they may have their complaint(s) addressed if they are dissatisfied with and wish to complain about the services provided by Southampton Solent University schools or services, or to complain about University staff.
For further guidance on resolving a complaint please see our student complaint page
Student complaint procedure
Student complaint form - stage 1
Student complaint form - stage 2
This covers any form of work and/or assignments where you may gain an unfair advantage in assessment by undertaking any practice of academic misconduct.
Further information on academic misconduct and how to avoid it
Student academic misconduct procedure
Procedure relating to academic misconduct in postgraduate research degrees
This relates to making a complaint about the conduct of a student.
Student disciplinary procedure
An explanation of university policy for the declaration of criminal convictions. This includes what to do if you have a criminal conviction that has not already been declared to Southampton Solent University or if you have incurred a conviction whilst studying at the University.
Declaration of criminal convictions – student criminal convictions procedure
Under the Higher Education Act 2004 the University subscribes to the independent scheme for the review of student complaints.
If you are dissatisfied with the outcome of an appeal, complaint or disciplinary you may be able to apply for a review of this to the Office of the Independent Adjudicator for Higher Education (OIA) providing that the complaint you take to the OIA is eligible under its Rules. You must have competed the University's internal procedures prior to taking any complaint to the OIA.
The OIA publishes Annual Statements setting out the complaints record of all providers within the OIA Scheme. The University's can be accessed here.
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Page last updated on Tuesday 19 December 2017 at 9.53am.
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