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Statement of Service

The counselling service offers free confidential counselling which is available to all students at Southampton Solent University. Students can expect to be seen by a counsellor within two weeks of first making contact with the Service. 

When you first make contact via the Student Hub our aim will be to offer you an assessment appointment within that next fortnight. This first appointment is to help you gauge what your needs are and decide if counselling and/or other support is right for you. Following the assessment appointment if you then decide you would like counselling we would normally offer you six ongoing counselling sessions. At busy times during the year we operate a waiting list, and it is our aim that any student waiting on the list for more than three weeks is contacted by a counsellor and all students are offered ongoing counselling within six weeks. 

The counselling service has male and female counsellors who have all received professional counselling training before beginning their work at our service. All of our counsellors work in accordance within the Ethical Framework for Good Practice, which is set out by the lead professional body the British Association of Counselling and Psychotherapy (BACP). The counsellors continue to have ongoing training and supervision to help ensure the quality of their work.

The aim of the counselling is to provide you with a safe space and supportive relationship where you are free to explore your concerns however great or small they may seem. The counsellor will listen in a respectful, non-judgemental manner and intervene in a way that helps you express yourself, think deeply and work through to change some of your difficulties. You can bring to counselling any issues, which affect your life or may be creating some unhappiness for you.

The counselling service always welcomes feedback from the people who attend. We use this as learning to find ways in which to improve the quality of service provided. The Counselling Service encourages this feedback through an annual evaluation form, whilst also welcoming feedback informally right throughout the year. So once you have tried our service let us know what you think.

To book an appointment to see a counsellor contact the Students 1st team in The Student Hub within the main East Park Terrace campus in Southampton. You can:

Visit: RM050
Tel: 023 8201 3427 (internal extension 3427)
Fax: 023 8201 3904 

If you are dissatisfied with any aspect of the service you receive you would be welcome to raise the concern with us directly by contacting the Alison Golden, Deputy Head of Student Support, by email  

Alternatively you can access the BACP's complaints procedures detailed in the Ethical Framework for Good Practice or Southampton Solent University's complaints procedures.


Page last updated on Wednesday 5 August 2015 at 3.46pm.


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