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Statement of Service

The Counselling Service offers free confidential counselling which is available to all students at Southampton Solent University. Students can expect to be seen by a counsellor within two weeks of first making contact with the Service. 

Counselling Service Statement of Service

When you first make contact via Students 1st our aim will be to offer you an Assessment appointment within that next fortnight. This first appointment is to help you gauge what your needs are and decide if counselling and/or other support is right for you. Following the Assessment appointment if you then decide you would like counselling we would normally offer you 6 ongoing counselling sessions. At busy times during the year we operate a waiting list, and it is our aim that any student waiting on the list for more than 3 weeks is contacted by a counsellor and all students are offered ongoing counselling within 6 weeks. 

The counselling service has male and female counsellors who have all received professional counselling training before beginning their work at our service. All of our counsellors work in accordance within the Ethical Framework for Good Practice, which is set out by the lead professional body the British Association of Counselling and Psychotherapy (BACP).  The counsellors continue to have ongoing training and supervision to help ensure the quality of their work.

The aim of the counselling is to provide you with a safe space and supportive relationship where you are free to explore your concerns however great or small they may seem. The counsellor will listen in a respectful, non-judgemental manner and intervene in a way that helps you express yourself, think deeply and work through to change some of your difficulties. You can bring to counselling any issues, which affect your life or may be creating some unhappiness for you.

The Counselling Service always welcomes feedback from the people who attend. We use this as learning to find ways in which to improve the quality of service provided. The Counselling Service encourages this feedback through an annual evaluation form, whilst also welcoming feedback informally right throughout the year. So once you have tried our service let us know what you think.

To book an appointment to see a counsellor contact Students 1st Information Centre by phone, email or by dropping in at the address below. 

The Information Centre is centrally located within the main East Park Terrace campus in Southampton. You can:

Visit:    RM050
Call:     023 8031 9427 (internal extension:3427)
Fax:     023 8031 9904 
Email:   students1st.infocentre@solent.ac.uk

If you are dissatisfied with any aspect of the Service you receive you would be welcome to raise the concern with us directly by contacting the Student Advice Manager, Alison Golden by email alison.golden@solent.ac.uk.  

Alternatively you can access the BACP's complaints procedures detailed in the Ethical Framework for Good Practice or  Southampton Solent University's Complaints Procedures.

 

Page last updated on Wednesday 21 September 2011 at 9.21am.

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