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Satisfaction levels

The National Student Survey

The National Student Survey (NSS) is a national survey, which gathers opinions from mostly final year undergraduates on the quality of their experience at the university they attended.

We present here the results that relate to the library and learning resource centres through responses to the question "the library services and resources are good enough to meet my needs".

Percentage scores are given based on the percentage of students who answered either 4 or 5 on a scale from 1 to 5 (1 = totally disagree, 5 = totally agree).

Satisfaction Levels
2010    2011   2012   2013   2014   201520162017

 85%

 86% 87%  86%  89% 90% 91% 90%

 

Level of satisfaction

NSS score

Library and Learning Services Customer Satisfaction Survey

During the academic years 2015/16, 2016/17 and 2017/18 we measured students' satisfaction levels on the service they received from the Mountbatten Information Point, the Library Learning Resource Centre or the Law Library on the ground floor.

A percentage score is given based on the percentage of students who answered 'very satisified' or 'satisfied' (on a scale from 'very satisified' to 'very dissatisfied'). The results are as follows:

2015-2016 results
2015/16 2016/172017/2018
99% 99% 94%

Page last updated on Friday 27 April 2018 at 12.31pm.

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