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Satisfaction levels

The National Student Survey

The National Student Survey (NSS) is a national survey, which gathers opinions from mostly final year undergraduates on the quality of their experience at the university they attended.

We present here the results that relate to the library and learning resource centres through responses to the question "the library services and resources are good enough to meet my needs".

Percentage scores are given based on the percentage of students who answered either 4 or 5 on a scale from 1 to 5 (1 = totally disagree, 5 = totally agree).

The NSS survery results for 2015/16 show that we were in line with our aims for a 1% increase.

Satisfaction Levels
2010    2011   2012   2013   2014   20152016

 85%

 86% 87%  86%  89% 90% 91%

 

Level of satisfaction

Satisfaction levels 2016

 

Library and Learning Services Customer Satisfaction Survey

During the academic years 2015/16 and 2016/17 we measured students' satisfaction levels on the service they received from either the Mountbatten Information Point or the Library Learning Resource Centre.

A percentage score is given based on the percentage of students who answered 'very satisified' or 'satisfied' (on a scale from 'very satisified' to 'very dissatisfied'). The results are as follows:

2015-2016 results
2015/16 2016/17
99% 99%

Page last updated on Wednesday 22 March 2017 at 4.40pm.

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