Close
Sign in

Surveys

Mountbatten Information Point Survey

The library team created a survey consisting of 5 questions. This survey was created in order to collect student feedback on the service at the Mountbatten Information Point (MIP). 

You gave us feedback on:

  • What kind of help was required
  • How long you had to wait
  • How you felt about the standard of service received

We found that the majority of students were satisfied with the service they received from the MIP.

The survey can be found here:

B and C floors survey 2018/2019

The library team created a survey consisting of three questions and two comment boxes. This survey was created in order to collect student feedback on how satisfied students are with these areas, and to get an idea of what students would like to see in these areas. This is because we are planning a refurbishment in Summer 2019. 

You gave us feedback on:

  • How important certain factors are when using these areas
  • Any likes or dislikes about these areas

The feedback we received was extremely helpful in us shaping the ideas for our refurbishment.

The survey can be found here:

Focus group 2017/2018

The library team held six focus groups to gain feedback about how students feel about the service the library provides. 

Some examples of the feedback you gave are as follows:

  • Which area of the library do you choose to work in and why?
  • If you feel safe in the library
  • Your experiences when asking staff for help

We gained lots of important feedback from the focus groups.

The feedback received can be found here:

Ground floor silent area survey 2017/2018

The library team created a survey consisting of four questions and one comment box. This survey was created in order to collect student feedback on how satisfied students are with the silent area on the ground floor of the library. 

You gave us feedback on:

  • Why you chose to work in this area
  • How satisfied you were with this area

We identified that the majority of students who took part in the survey were satisfied with this part of the library.

The silent area survey can be found here:

Additional comments from students about the area 

Library LRC satisfaction survey 2016/2017

The library team created a survey consisting of 11 questions and two comment boxes. This survey was created in order to collect student feedback on the type of help student's require from the library LRC (Learning Resource Centre), and also how satisfied student's were with the help they received from the Library LRC helpdesk.

You gave us feedback on:

  • Why you chose to work in the library LRC

  • How satisfied you were with resource/service you were provided with
  • The type of help you required from the library LRC staff
  • If you had any likes or dislikes about the library LRC

We identified that the majority of students who took part in the survey were satisfied with the customer service they have received from the library LRC desk.

The library LRC satisfaction survey evaluation and results can be found here:

Mountbatten information point customer service survey 2015/2016

The library learning resource team created a survey consisting of nine questions and two comment boxes. This survey was created in order to collect student feedback on the customer service that student's received at the Mountbatten information point (MIP) desk.

 You gave us feedback on:

  • How long students waited to be seen at the MIP desk
  • If students received the type of help they needed
  • If students were satisfied with the service they received
  • If students had any likes or dislikes about the library and learning resource centres

We identified that the majority of students who took part in the survey are happy with the customer service they have received from the MIP desk.  

The MIP customer service survey evaluation and results can be found here:

The comments made by students on things they liked and disliked about the library and LRC's can be found here:

Area 0C - group study area survey 2014/15

In order to collect student feedback on area 0C the library learning resource team created a survey consisting of eight questions and two comment boxes.

You gave us feedback on:

  • What do students use area 0C for?
  • Does area 0C meet its current purpose?
  • Do we need to introduce different approaches to booking arrangements?
  • H|ow can we make area 0C better for students?

There was a positive response to the survey.

We identified that most students are happy with the booking arrangements but would like the booking periods altered.

The area 0C survey evaluation and results can be found here:

The appendix with all of the questions and answers can be found here:

 

 

Page last updated on Tuesday 23 April 2019 at 10.59am.

Accessibility

Change font size

Change colours

Text Only

Accessibility on the Portal

Cookies and Southampton Solent University

We need to place cookies on your computer to ensure your browsing experience with us is enhanced.

Please continue browsing as normal if you are happy for cookies to be placed on your computer.

Find out how these cookies are used and how to change your settings

Hide this message