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Library and learning services feedback

Let us know what you think about our services

standardsAt Solent University, we value your feedback and use comments, suggestions, compliments and complaints to try and improve our services.

If you have any comments or suggestions about the services we offer in the library and learning resource centres, we would love to hear from you.

Annual report

Since May 2013 the library management team has made it more straightforward for students to give their feedback and for staff to respond and record. 

Annual report 2013/14

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Make a suggestion or pay us a compliment

There are several ways to do this. You can:

  • Speak to a member of the library or learning resource centre staff.
  • Complete the online suggestion form.
  • Contact us via online library chat (weekdays only between 10am and 7pm).
  • Complete one of the comments cards available in the library or learning resource centre and post it in the box provided.

Your feedback will be forwarded to the most appropriate member of staff to deal with.

You don’t have to give your name and contact details but if you do, we will also reply to you personally.

Suggest a book, journal, DVD or database you think we should have

If you would like to suggest new books, journals or other resources for the library to consider buying, please complete our online suggestions form or speak to your information librarian.

Make a complaint

If if you are unhappy about any aspect of the services you receive from the library and learning resource centres, it's important you let us know. Find out how to make a complaint on our comments, compliments and complaints page.

Our response to your feedback

You will find a range of changes that we have put in place as a result of customer feedback on our you said, we listened page.

Page last updated on Wednesday 25 April 2018 at 12.37pm.


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