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Password self service

Forgotten your password? Wish you could change it easily?

We’ve launched a new application that allows you to do exactly that. You can securely change your password, or more importantly reset your password if you forget it.

All the information is encrypted, so no-one can see it apart from you. Therefore the questions will not be used if you require assistance from the IT Help Desk. They're strictly private and for use with the web application only. As this is a separate application, you won't be logged in automatically. 

Change your password

It couldn’t be simpler to change your password. Click on the link below and log in using your regular University details. You should be presented with the ‘Change Password’ page. Just type in your old password and then whatever you wish your new password to be, in the relevant boxes.

Go to the change your password page 

First time logging in?

If you haven’t logged into the system before you should still click on the link above and log in using your normal details. Once you’ve logged in you'll be presented with three questions. The first two are pre-set and you need to answer them (although the answer doesn’t have to be a factual answer just something you'll remember). The third question must be created and answered by you.

After answering the question you’ll be able to change or re-set your password. 

Change your answers

Once you've set your answers you can change them and your third question at any time. Just log in and click on ‘Password Challenge Response’. Make sure you un-tick the ‘Use Stored Response?’ box.

Forgotten password

If you’ve forgotten your password, don’t worry. Click the link below and enter your username. You’ll be asked one of your pre-set questions at random, which you must answer correctly before you can reset your password.

Go to the forgotten your password page

You’ll have to set the answers to the three questions before you can reset a forgotten password (see above). If you haven’t done so you’ll see an error message once you’ve entered your username. The message will say ‘Secret presented by the user is invalid.’

If you are a member of staff and you experience difficulty changing your password please contact the ICT Service Desk using one of the below methods:

  • Visit in person to RMG14 with a form of photographic identification
  • Contact via email at
  • Contact via telephone on: 023 8201 2345 or extension 2345


Page last updated on Tuesday 30 January 2018 at 4.05pm.


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