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Let us know how we are doing

There are several ways to do this. You can: 

  • Ask to speak to a member of the Solent Futures team in RM011 or by phoning 023 8201 3883 or email us at solent.futures@solent.ac.uk.
  • Hand in your suggestion to the student hub in RM050 (these suggestions can be made anonymously).

Your feedback will be forwarded to the most appropriate member of staff to deal with. You don’t have to give your name and contact details but if you do, we will also reply to you personally. If you are unhappy at the way you have been treated by a member of staff, please ask to speak to the senior staff member on duty.

How and when we will respond

We will acknowledge any written or emailed complaints within two working days of receipt. You will receive a full response to your written complaint within ten working days.

If you are not satisfied with how we respond to your complaint, in the first instance please contact:

Caroline Barfoot, Head of Student Experience
Solent University, East Park Terrace, Southampton SO14 0RU
Email: caroline.barfoot@solent.ac.uk

Your complaint will be acknowledged within two working days. We will investigate it further and provide a written response within ten working days.

If you are still unhappy with our response at this stage, you can consider the further options available to you under the University’s formal student complaints procedure. 

Student complaints procedure

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Page last updated on Wednesday 21 August 2019 at 2.53pm.

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