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Tap dripping? Heater on the blink? If you have a maintenance problem in your room or with items in your communal area, you need to report it online.
From July 2018 you can report a defect with our new app.
2. Enter this URL - https://planon.solent.ac.uk/mobile
3. Log in with your university login name and password
4. Your app is now ready to use
In the app you can scan a QR code (located in rooms) to report a fault, look at progress on incidents you have reported and give feedback on the work done.
Lucia Foster Welsh residents: You are unable to use the Planon system and should contact your residence office directly or email email@example.com
Once you have completed the request you will be sent an email with confirmation. The maintenance fault will then be logged with the maintenance team. Items are given priority in the order of how urgent the item is. For example somebody with no hot water is given preference over somebody whose lamp has blown a bulb.
By reporting your maintenance fault online or on the app you are giving authorisation for the maintenance officer to enter your room and fix the defect. You will receive confirmation that the work has been completed via email once the maintenance team have closed the job off on the system.
Emergency repairs include:
Urgent repairs include:
Non urgent repairs include:
Routine repairs include:
In agreement with maintenance team and the resident
Please login to submit a comment.
Page last updated on Thursday 13 December 2018 at 11.06am.
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